Are You Getting Paid On Time, Every Time?
If These Issues are Bigger Problems than they should be...
Overdue Accounts Keep Growing
The overdue list keeps growing month after month and even after regular follow-ups, too many accounts remain unpaid and carry over into the next cycle.
Too Much Time Lost Chasing Payments
Too much of the working day is spent on reminders, follow-ups, and payment checks without improving payment results.
Cash Flow Becomes Unpredictable
The business is left waiting for payments that should already be in the bank, creating unnecessary stress on other parts of the business.
Customer Relationships Suffer
Customers become defensive, staff become frustrated, and payment issues damage relationships that should have been protected.
We Can Teach You How To Fix Them
Find Weak Spots
Become better at finding mistakes in your sign-up, billing, and collections processes that create payment delays.
Better Follow Up
Understand how to create follow-up processes that take less time and improve payment results and customer retention.
Better Arrears Control
Learn how to implement collections strategies that better manages risk and improves overdue collections results.
Keep More Customers
Enhance the skills needed to resolve payment issues without turning good customers into lost customers.
Our Training
Select the Training Program that best fits your current needs
Core Skills Workshop
A focused 1-day session designed to give your team practical insight, sharper payment management skills, and clear improvement actions they can start applying immediately.
Pre-session skills & process assessment
Full payment journey walkthrough
Onboarding, billing & follow-up
Arrears handling and escalation basics
Managing collections agencies
Practical actions to implement after the session
R5500 ex VAT
Payment Accelerator
8-Sessions with the key people in your team to enhance capability across the full payment journey and oversee both implementation and application of improvements.
Everything from the Core Skills Workshop
8 guided improvement sessions
Stage-by-stage payment process work
Team-specific improvement actions
Tools, routines and templates
Support while changes are applied
R11 500 ex VAT
Payment Mastery
A 3-month hands-on program, working alongside your key people to implement improvements, review results, strengthen management control, and build a more consistent payment performance rhythm.
Everything from the Capability Programme
Implementation of agreed improvements
Month-end results review
Fixes, refinements and further enhancements
Ongoing guidance to strengthen management control
R35 500 ex VAT
Additional Services
Payment Process Review
We review your payment terms, billing process, follow-up rules, escalation points, and handover approach so your team has clearer rules, better consistency, and stronger control over payment outcomes.
Collections Conversation Toolkit
We create ready-to-use scripts, templates, call guides, and message wording so your team knows what to say, when to say it, and how to follow up firmly without damaging good customer relationships.
Collections Agency Management
We review how you select, instruct, hand over to, monitor, and manage external collections agencies so recovery performance is clearer, better controlled, and less likely to damage customer experience.
Contact Us
We’d love to hear from you! Whether you have questions about our services or need assistance with your billing and collections processes, our team is here to help.
Reach out to us at info@collectionscoach.com or click the button below to start a conversation. Let’s work together to improve your financial operations.